Just thought I would post this quickly. Have just saved myself over £100 in an 11 minute phonecall! Ha ha - I sound like one of those dodgy salesmen!
Ok got renewal of AA breakdown cover through on Weds evening. It was due for renewal yesterday! So, they happily took the £163.54 out of my account yesterday. Unfortunately I was working all day yesterday - and into the evening as I had to go and speak at a group...so had no time to check t'internet for deals etc.
Got on there a little while ago to find the same deal (with the AA!) for only £99. Not very happy methinks! So I go and check out Green Flag....same deal (no restriction on callouts per year that I could spot, so possibly better!) and its showing at £57.24.
Went through the phone number on my renewal information and after traversing the various options a little voice came up and said they were dealing with a high number of emergency phonecalls and to call back later - it then cut me off! So - back to the website and found another number. Lovely lady answered and said she would transfer me internally - she came back and said they didnt pick up but she could deal with it for me. SO - explained why I was cancelling and said that I knew it wasnt her that set the prices but that I was cancelling due to finding a cheaper price. Lovely lady said that the web price was a slightly different package - ie they have fewer callout opportunities - I explained that I hadnt called them out in the last two years, so that didnt really help. Nice lady appreciated what I said (we were both very civilised!) and said she would sort the cancellation but it would cost £20! Apparently this was admin because I hadnt cancelled before the renewal date. I explained re not getting letter until Weds and she checked and said they would refund me in full.
PLEASE if you are with any breakdown companies - check your renewal notice against the web price - the lady told me that she could match the deal on the web for me (but Green Flag was cheaper anyway).
I get very cross about this sort of thing (same with car insurance etc) - if you stay with the same company you get a higher premium than people who switch each year. Now how is that right? Surely its about retaining customers not keep getting new ones. Green Flag give a "no callout" discount - they will surely get more retention! I get really fed up when I think of all the people who just renew - my dad always stuck with the same insurance company as they "knew him there"...never mind the fact that they were loading his premium so that they could discount new joiners!
I just thought it was time to spread this gem of information and encourage people to move car insurance and breakdown cover annually if they want the best deal! I have spent about 45 mins on this in total - thats from picking up the letter, googling alternatives, talking to nice lady, confirming new cover and paying and posting this blog. £106 for 45 mins "work" sounds good to me!
I hope this helps someone save some pennies - hmmmmm wonder if hobbycraft are still open...I mean, I've just come into some money!!!!